Find information about

Scottish Housing Regulator publishes report on priorities of homeless people

The Scottish Housing Regulator today published a report examining the priorities of people who are homeless in Scotland.

The report gives a clear picture of what homeless people want and what they value in services from local authorities. Quick and easy access to services and good customer care are important. Good, proactive communication, ongoing support and securing accommodation also featured highly as service users’ priorities.

Michael Cameron, Chief Executive of the Scottish Housing Regulator, said:

“I welcome the findings from this study. It provides a user’s view of what is important in homeless services. The Regulator will draw on the findings as it develops its proposals for monitoring the Scottish Social Housing Charter later this year. I hope that social landlords consider the findings of this report as they develop their services.

Anna Evans Consultancy produced the report, “Priorities of Homeless Service Users”, after carrying out a series of interviews with homeless service users in four local authority areas across Scotland to build a picture of their experiences and their priorities.

Notes to News Editors

2. You can read the full report on the Scottish Housing Regulator website here

3. The Scottish Housing Regulator came into operation on 1 April 2008. It is the successor to Communities Scotland’s Regulation & Inspection Division. It operates the powers and duties of the regulation of social housing which are set out in the Housing (Scotland) Act 2001. The Scottish Housing Regulator is an arm’s length executive agency of the Scottish Government. It has operational independence, while being accountable to Scottish Ministers and through them to the Scottish Parliament for the standard of its work.

Contact:

Mia Ayres-Donnelly

Corporate Services Co-ordinator

0141 305 4175