The Scottish Housing Regulator

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Number/Name	Key Activity
GS1.1 Planning and performance	Management Systems
GS1.2 Policies and procedures	Management Systems
GS1.3 Commitment to continuous improvement	Management Systems
GS1.4 Resource management	Management Systems
GS1.5 Procurement	Management Systems
GS2.1 Equal opportunities	Social Inclusion
GS2.2 Tenant participation	Social Inclusion
GS2.3 Sustainability	Social Inclusion
GS3.1 Responsiveness to service users	Service Delivery and Communication
GS3.2 Information and advice	Service Delivery and Communication
GS3.3 Complaints and appeals	Service Delivery and Communication
GS3.4 Performance reporting	Service Delivery and Communication
GS3.5 Openness and confidentiality	Service Delivery and Communication
GS4.1 Independence and accountability	RSL Governance and Financial Management
GS4.2 Leadership and capability	RSL Governance and Financial Management
GS4.3 Ethical standards and clear values	RSL Governance and Financial Management
GS4.4 Risk management	RSL Governance and Financial Management
GS4.5 RSLs in group structures	RSL Governance and Financial Management
GS4.6 Financial viability	RSL Governance and Financial Management
GS4.7 Financial management	RSL Governance and Financial Management
AS1.1 Access to housing	Housing Management
AS1.2 Lettings	Housing Management
AS1.3 Tenancies	Housing Management
AS1.4 Housing support needs	Housing Management
AS1.5 Void management	Housing Management
AS1.6 Rents	Housing Management
AS1.7 Service charges	Housing Management
AS1.8 Arrears	Housing Management
AS1.9 Antisocial behaviour	Housing Management
AS1.10 Estate management	Housing Management
AS2.1 Repairs	Property Maintenance
AS2.2 Stock management	Property Maintenance
AS2.3 Lifetime maintenance	Property Maintenance
AS2.4 Adaptations	Property Maintenance
AS3.1 Development strategy	Property Development
AS3.2 Risk and Value for Money	Property Development
AS3.3 Physical quality	Property Development
AS4.1 Strategy (local authorities only)	Homelessness
AS4.2 Partnership working	Homelessness
AS4.3 Access	Homelessness
AS4.4 Prevention	Homelessness
AS4.5 Assessment process	Homelessness
AS4.6 Information and advice	Homelessness
AS4.7 Appeals	Homelessness
AS4.8 Quality of accommodation	Homelessness
AS4.9 Contract compliance	Homelessness
AS4.10 Accommodation provision (RSLs only)	Homelessness
AS5.1 Sales	Services for Owners
AS5.2 Factoring	Services for Owners
AS5.3 Care and Repair (RSLs, where applicable)	Services for Owners
AS6.1 Sites for Gypsies / Travellers (local authorities only)	Services for Gypsies / Travellers
AS7.1 Wider role involvement (RSLs only)	Wider Role
AS7.2 Wider role outcomes (RSLs only)	Wider Role