Find information about

Section 4 Techniques and Tools

4A Using existing information

4B Quantitative methods

4.01 General satisfaction surveys and opinion polls

4.02 Planning and designing useful surveys

4.03 Planning for high quality surveys

4.04 Servqual

4.05 Customer and other panels

4.06 Service specific, recent contact and exit surveys

4.07 Continuous monitoring surveys

4.08 Mystery shopping

4C Sampling strategies and issues

4.09 Random or probability sampling

4.10 Non-random or non-probability samples

4D Qualitative methods

4.11 Qualitative in-depth interviews

4.12 Group Interviews and focus groups

4.13 Using stories

4.14 Participant observation

4.15 Significant event analysis

4.16 Using comments, compliments and complaints as feedback

4E Participatory methods

4.17 Citizens and other juries

4.18 Public meetings, workshops and conferences

4.19 Participatory Appraisal

4.20 Photovoice

4.21 Storydialogue

4.22 Open Space Technology

4.23 System mapping

Previous page Next page