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Section 3 Issues and concerns in research and consultation

3A Concerns and challenges

3.01 Overcoming research fatigue

3.02 Representativeness: how important is it?

3.03 Assessing satisfaction and expectations

3.04 Making the most of what you already know

3.05 Getting more regular information

3.06 Measuring change over time

3.07 Using research to promote participation and build capacity

3.08 Making research and consultation as inclusive as possible

3.09 Feedback from service users in rural areas

3.10 Sharing ideas and resources amongst landlords

3.11 Reporting and acting on findings

3.12 Getting your colleagues interested in service user feedback

3.13 Options for organising and managing research and consultation

3.14 Budgeting for research and consultation

3.15 Typical challenges for social landlords

3B Different approaches

3.16 How to choose an appropriate method

3.17 Action research: is it relevant?

3.18 Using feedback from staff

3.19 Being appreciative; finding out what’s working well and why

3.20 Using ICT to gather service user feedback

3C Quality issues

3.21 Skills for interviewing

3.22 Ethical practice in research

3.23 Freedom of Information and Data Protection

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