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Section 3 Issues and concerns in research and consultation

3A Concerns and challenges

3.01 Overcoming research fatigue

3.02 Representativeness: how important is it?

3.03 Assessing satisfaction and expectations

3.04 Making the most of what you already know

3.05 Getting more regular information

3.06 Measuring change over time

3.07 Using research to promote participation and build capacity

3.08 Making research and consultation as inclusive as possible

3.09 Feedback from service users in rural areas

3.10 Sharing ideas and resources amongst landlords

3.11 Reporting and acting on findings

3.12 Getting your colleagues interested in service user feedback

3.13 Options for organising and managing research and consultation

3.14 Budgeting for research and consultation

3.15 Typical challenges for social landlords

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