Find information about

Section 3 Issues and concerns in research and consultation

3.04 Making the most of what you already know

The focus of this guidance is the collection of new information about the quality of services from service users. However, it is likely that inspectors will expect landlords to make the full use of the existing information that is already available to them. This includes existing information collected for administrative and management purposes and information collected through previous research and consultation exercises. It should also include use of pre-existing groups where appropriate for research and consultation purposes. New data collection is expensive and time consuming and may not always be necessary.

As an example, it may be possible to use data collected for administrative and management purposes to produce aggregated information about service use. It is important to acknowledge data protection issues; this means that you should be aware of where the data was generated from and that its reuse does not compromise the original undertaking given about its use.

Previous page Next page