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About this guidance
How to gather views on service quality - guidance for social landlords was researched and written by Cathy Sharp and Sheena Murdoch of Research for Real. It was commissioned and published by the Regulation & Inspection division of Communities Scotland, the Scottish Executive’s housing and regeneration agency. The Regulation & Inspection division inspects and regulates social housing in Scotland.
We would like to thank all the participants at two Practice Exchange Workshops who gave accounts of their efforts to gather service users’ views. Special thanks go to those who made presentations at those workshops and who subsequently provided additional material for case studies.
Members of the Tenants Regulation Advisory Group (TRAG) and the Research Advisory Group also provided important insights and background information.
The illustrations are by Kate Charlesworth.
For further information
If you would like further information about this guidance please contact:
The Scottish Housing Regulator
Highlander House
58 Waterloo Place
Glasgow G2 7DA
Telephone: 0141 271 3810
