How can we deliver joined up services?
Why is this important?
Regeneration can be complex, with a wide range of agencies, projects and initiatives involved. This can make it difficult for people to understand what each organisation does – and to access the services that they need. It can also lead to duplication amongst the organisations involved.
Working together can help make sure that service users get a high quality joined up service. And it can make service delivery more efficient.
This will only happen if local staff work together to deliver this. This can mean quite significant changes to the way staff work.
How can we do it?
Joint appointments Sharing staff between organisations can be a very good way of ensuring joined up working. Staff will have detailed knowledge of the work of both organisations, and can provide a service which covers all of their activities. Find out how 12 case study areas have worked to appoint joint staff – and what they have learned. A joint appointments guide was developed from this experience. |
Shared premises If staff are based in the same place, it becomes easier for them to share experiences and knowledge. In some cases it can also result in shared services - like a joint reception – which can make it much easier for customers. Two areas in England tried this approach and learned about the value of committed staff and shared resources. In Scotland, East Ayrshire tried this approach in Dalmellington and developed guidance from what they learned. |
Shared back office services Joining up back office services like administration, finance and IT can help to create streamlined services. This can have significant implications on staff. Find out how others have done this and get guidance on lessons learned. |
Changing culture Developing joined up services does mean that staff have to change the way that they work. It is important to dedicate time to changing the culture of the organisations, and raising awareness of the reasons for joined up working. Find out what others have learned about Engaging the Workforce in Service Transformation. And, have a look at this guidance on leading and managing change and getting partners on board. It is written for children’s services professionals, but is very useful for other sectors. |
Find out more…
• Get more guidance on the workforce implications of sharing services
• Have a look at IDeA’s short summary of joint working options and their impact on staff
• Find out more about changing culture in 10 steps for managing change
• Are you a voluntary or community organisation? Get guidance on setting up joint projects
• Learn more about joint working in general from Real Collaboration
